Kendra Larsen
780 Pennington Drive Colorado Springs, CO 80911
916-284-2060
Objective
To obtain a library position that allows me to use my knowledge of library theories and practices, as well as, my customer services, communication, clerical and critical thinking skills.
Qualifications
Managerial abilities include interviewing and hiring, employee training, job performance evaluation, conflict resolution for both employee and customer disputes, basic knowledge of labor laws, assessing work load and scheduling accordingly, and communicating with corporate partners.
Customer service experiences involve acting as a first contact and aiding patrons, both in person and on the phone, with information request. Also, helping customers find desired products, up-selling through add-ons, and cashing out transactions.
Clerical skills entail extensive experience filing documents including financial paperwork, human resource information, and shipping and receiving receipts, as well as updating changes to and removing rescinded government forms and regulations.
Knowledge of office automation includes utilization of computers, faxes, and multi-line telephones, and computer literacy, with familiarity of office suite, point-of-sale and library circulation programs.
Experience
Bus Monitor, Transportation Dept. Widefield School District, Mar 2013 – present.
Sales Associate, Lane Bryant, Nov 2011 – Mar 2013.
Flight Data Assistant, Defense Contract Services, Inc., Oct 2007 – Sep 2010.
Manager, Skechers USA, Dec 2004 – Sep 2007.
Assistant Store Director, Hollywood Video, Jun 2002 – Dec 2004.
Student Library Assistant, Northup Library- Linfield College, Oct 2000 – Jun 2002.
Library Assistant II, Sacramento Public Library Authority, Jun 1998 – Aug 1999, Summer 2000.
Student Library Assistant, Shields Library- University of California, Davis, Oct 1995 – Dec 1997.
Education
Emporia State University, Emporia, KS. Candidate for MLS, GPA 3.84. Expected to graduate May 2015.
Linfield College, McMinnville, OR. BA History, GPA 3.656. June 2002.
Sacramento City College, Sacramento, CA. AA General Education, GPA 3.760. May 2000.
Community Involvement
Teacher, Young Women’s Auxiliary, Colorado Springs 17th Ward, LDS Church, July 2012 – Present.
Assistant Den Leader, Cub Scout Pack 517, Pikes Peak Council, Boy Scouts of America, May 2010 – June 2012.
Volunteer, Sacramento Valley Forensics League, Oct 2002 – Sep 2007.