DRAFT: This module has unpublished changes.

Professional Value 1: Service


"Commit to quality client-centered services, advocate for equity and value diversity in its many forms."


What does "Service" in the Information Professions mean to me...


To me, service is something that has to be a top priority for information professionals. Our profession as a whole is very customer service driven and, as we continue to move toward a model of patron driven acqusition for collections, and strive to continually improve our interactions with library patrons.


One of my favorite quotes, and one I often use to console myself when I doubt this profession, comes from the author Neil Gaiman. Gaiman said, “Google can bring you back 100,000 answers, a librarian can bring you back the right one.” With every ounce of my professional being, I hope that I can not only provide my patrons with the right answer, but also be “a light to [them] in dark places,when all other lights go out (Tolkien, 1954, p. 376)” especially when seeking new knowledge and expanding their horizons.

DRAFT: This module has unpublished changes.